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Knowledge base
General
General
8
Removing Spam Contacts Permanently
Tickets - General Guidelines
Issues / Bug Reports - Freshdesk, You Track, and Trello Processes and Policies
Setting Ticket Properties - General Guidelines
When to Shift Close tickets and Avoid Negative Survey Results
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Best of Wedding Photography
Best of Wedding Photography
15
BOWP Membership Requests
BOWP (s2Member / API Notification Email) - EOT/Deletions
Deleting Categories with no BOWP photographers listed
Leads: Potential Couples wishing to work with our BOWP members
Wants to submit a BOWP Blog
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Cancellations and Billing
Cancellations and Billing
7
Cancelling Showthemes Subscriptions
Cancelling Tesla Subscriptions
Member has updated or will be updating billing details (responding to the automatic Stripe reminders to update)
BOWP Member wishes to cancel membership and/or receive a refund
Tesla - Cancel recurring payments
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Tesla Themes
Tesla Themes
8
Find Coupon Details for Customer who Purchased from a 3rd Party
Narcos - Change Footer Video
How to Create a Child Theme
Visual Composer - Unable to Add Module to the Page
WARNING : We noticed some fraudulent activity with our theme
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Showthemes
Showthemes
4
Conference Pro Tables Database Information
Changelogs
Fudge 2 - Color Modifications
Showthemes - Email for Expired Memberships to Renew but Membership is Active
Affiliates
Affiliates
2
Approving and Paying Affiliate Commissions
Evaluating Affiliate Submission Requests
Metrics Report
Metrics Report
1
Reactr Weekly Metrics Report
Account / Membership
Account / Membership
4
How to use your Reactr Freshdesk Account
BOWP Members have two different login areas
Tesla Lifetime before Summer 2017
Showthemes - Downloads Not Available After Purchase
Disputes
Disputes
1
Disputes
Refunds
Refunds
4
Processing Showthemes Refunds
Processing Tesla Themes Refunds (and partial refunds)
Refund Request Initial Responses
Processing Partial Refunds or Duplicate Payments – Showthemes
Invoices
Invoices
2
How to create invoices for Showthemes
How to create invoices for Tesla Themes
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