Cancellations and Billing
How to cancel subscriptions, delete affiliate commissions; billing questions
Log into Showthemes Dashboard: https://www.showthemes.com/wp-admin/ Select Users and search for the email address. See if there is a dash (✔) under Acti...
Thu, 23 Apr, 2020 at 8:39 AM
Log into aMember: https://teslathemes.com/amember/admin. Search for the username or user email. Under Payments/Access, select Invoices/Access. The s...
Thu, 23 Apr, 2020 at 8:40 AM
If we receive a response from a member indicating that their credit card details have been/will be updated, send them the canned response under Billing >...
Thu, 7 May, 2020 at 12:58 PM
When a BOWP member wants to cancel their membership (and/or receive a refund), you can send the following canned response under REFUNDS > BOWP Request ...
Tue, 19 May, 2020 at 9:40 AM
You can log into aMember and cancel the recurring charges (so they will not be billed again). They can keep the theme forever (but without support and upda...
Wed, 29 Apr, 2020 at 3:01 PM
Customer cannot proceed with a payment and is getting do_not_honor reply from the bank Their credit card is being rejected in Stripe. They will need to...
Thu, 30 Apr, 2020 at 9:54 AM
Hi Alejandro! Sure you can log into Stripe (like we did for Imagely and Photocrati) and search for his last name (as his purchase is under samantha@douglasf...
Fri, 5 Jun, 2020 at 9:43 PM