If we receive a response from a member indicating that their credit card details have been/will be updated, send them the canned response under Billing > Member Updated or will be updating Credit Card Details (as a result of Stripe notification).

Make sure the Type is Billing in the Freshdesk ticket. For Show and Tesla, make sure you complete the Themes field in the Freshdesk ticket (not necessary for BOWP).

Put the ticket in Pending for 2  to 3 days. After that time, log into Stripe and search for the user. If you see a recent payment, you can respond to the ticket with something like:

Excellent, we can see that your payment processed successfully. Thank you very much!

You can then mark the ticket as Resolved.

If the payment hasn't gone through yet, you can send them a message similar to this:

We tried to re-run your invoice today and, unfortunately, it failed. Will you kindly double-check your billing information? Many thanks.

You can then put the ticket in Waiting on Customer status.