When we receive Showthemes invoice requests, you can send this canned response after checking and sending the invoice: Billing and Membership Accounts > Showthemes - Invoice Request.
- We need the email address they use to acquire the theme.
- Go to Woocommerce > Orders.
- Use that email address to locate the last order.
- Choose the order you would like to share with the client (probably will need the last purchase).
- Open that order. Sometimes you will need to edit their address; you can do that by using the edit icon (pencil) - you must click on Update under Order Actions after those revisions are made.
Note: If the client asks for additional information like VAT, or IVA, you can include that information in the address fields.
- In "Order actions" choose "Email invoice/order details...", use the arrow to send that order again to the client's purchase address.
- Soft close the ticket.
Note: In case the client requires an invoice with our logo and/or our company address, you will need to use one of the available templates at https://drive.google.com/drive/u/0/folders/1cboBdbEM8u6BFZylN-pWpcklbo2KVdQB.